InstantReach is the AI operations layer for African businesses that run on WhatsApp. It replies in English, Nigerian Pidgin, Yoruba, Hausa, and Igbo, answers from your own prices and FAQs, and hands a conversation to your team the moment it should — a complaint, a payment dispute, or anything it isn't sure about.
Abeg how much una dey sell the blue bag?
Good day! Blue bag dey ₦15,000. You fit pay online or pay on delivery.
I never got my refund, this is the 3rd time I'm asking
I'm really sorry about that. I'm bringing in a team member to sort this out now.
Ṣe e ni stock fun black colour, size 42?
Bẹẹni, a ni black, size 42 ni stock. Ṣe o fẹ pa a ni bayi?
English, Nigerian Pidgin, Yoruba, Hausa, and Igbo — detected automatically from how the customer writes, and kept consistent for the rest of the conversation.
Paste your FAQs, upload a price list as a PDF, or drop in a link to your menu or policy page. The agent only answers what it can verify from what you gave it — anything else, it hands off instead of improvising.
Complaints, payment disputes, an explicit request for a human, or anything outside what you've taught it — routed straight to your team, with a short note on why.
Turn it on or off per workspace, set the tone, ban topics it shouldn't touch, and add your own handoff keywords on top of the built-in ones.
Every reply is logged — language, confidence, response time, and why a handoff happened — so you can see resolution rate and response time as actual numbers, not a sales claim.
Meta Cloud API, Infobip, or Twilio — pick a provider once, the whole workspace inherits it.
Paste your FAQs, upload a price list, or link a page. Takes minutes, no technical setup.
Grounded in what you gave it, in the language the customer used — and quiet whenever it isn't sure.
Every conversation, every handoff, every language — in one dashboard, updated daily.
Customers mix Pidgin and English in one message, drop vowels, send voice-note-style phrasing, and use slang that doesn't appear in a textbook. The agent is built to work with that — not a cleaned-up version of how people actually write.
"Abeg I wan order 2 bag, how much for delivery sef?"
"wat time una close 2day pls"
"price?" · "still available?" · "how far"
Loading prices for your region…
Teams validating the AI agent on one WhatsApp number.
Daily volume from a staffed support team.
High limits, custom routing, procurement.
Each outbound WhatsApp send counts toward your plan’s monthly message limit—including Meta-approved templates and WhatsApp Flow messages sent through Cloud API. Sending Flows requires your platform admin to use WhatsApp Cloud API as the provider. Starter and Professional show your region's catalog price. Enterprise pricing is custom — contact sales.
Connect a number, teach it your business, and let it handle the conversations it can — cleanly, in the customer's own language.